What type of information do we collect?
We may receive, collect and store any information you enter on our website or provide us in any other way, such as your your name, address, telephone number, e-mail address, billing information and personal information relating to your child. In addition, we anonymously collect the Internet protocol (IP) address used to connect your computer to the internet; login, e-mail address, password, computer and connection information and purchase history. We may also use software tools to measure and collect session information, response times, lengths of visits to our site and methods used to access the site.

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How do we collect information?
When you conduct a transaction on our website, we collect personal information that you provide to us as part of the process. Your personal information will only be used for specific purposes related to the transaction.

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Why do we collect personal information?
We collect personal information only to provide and operate our services.
We collect non-personal information to create statistical data, which we use to improve our services.

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How do we store, use, share and disclose your personal information?
The Sam's Space website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our services to you. Your data may be stored through Wix.com's data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. Our booking site (sams-space.co.uk) is hosted by Siteground.com and when you book soft play sessions online, your data will be stored on their secure servers. Payments are taken securely using Square and payment information is stored securely on their servers. Both the Sam's Space website and the Sam's Space booking website use secure connections.

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We may also use third party applications such as Google Forms and JotForms to collect data that you provide to us. This data is also stored on secure servers behind a firewall.

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We will never pass your personal information on to a third party without your consent.

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How do we communicate with our site visitors?
We may contact you regarding your account or booking, to troubleshoot problems, to resolve a dispute or to collect any monies owed. We may also contact you at your request to discuss e.g. voluntary work or work experience. For these purposes, we may contact you via e-mail, telephone, text messages and postal mail.

 

How do we use cookies?
Cookies are small pieces of data stored on your browser. The cookies we use on our website are used to ensure the website is safe and secure to use, to improve site functionality, to identify registered members and to monitor and analyse the performance, operation and effectiveness of the site.

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How can you withdraw your consent?
If you don't want us to process your data anymore, please contact us at sams.space.info@gmail.com

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Privacy policy updates
We reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated.

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Questions and your contact information
If you would like to: access, correct, amend or delete any personal information we have about you, please contact us at sams.space.info@gmail.com.